5-day returns. Unopened only. Clear terms.

The short version

• 5 calendar days from delivery to request a return.
• Unopened products only. Opened, unsealed, or used = final sale, no refund.
• You pay return shipping. We recommend tracking and insurance.
• Refund goes to your original payment method after we inspect the return.
• Arrived damaged or wrong item? That's on us — we make it right at our cost.

Effective September 18, 2026.

Return window: 5 days

You have 5 calendar days from the delivery date to request a return. Day 1 is the day the carrier marks your package delivered. Request by email within that window — see "How to start a return" below. Requests after day 5 can't be accepted.

Condition: unopened products only

Only factory-sealed, unopened products can be returned. This includes any of the following:

• Lubricant tubes with the cap seal broken or opened — not returnable.
• Tubs with the lid unsealed or opened — not returnable.
• Drums with the bung or seal opened — not returnable.
• Any product that has been dispensed, applied, or partially used — not returnable.

This is a lubricant. Once the seal is broken we can't resell it as new, so opened products are final sale. If you're unsure which size fits your job, ask us before you order — we'd rather help you pick the right size than process a return.

Refunds

Once your return arrives, we inspect it within 2 business days. If the product is factory-sealed and unopened as required, we issue your refund to the original payment method within 5 business days of inspection. Depending on your bank, it can take a few extra days to post.

The original outbound shipping charge isn't refunded — carriers charge us for the first trip whether the product comes back or not.

Return shipping: customer pays

You pay the cost of shipping a return back to us. Ship with tracking, and consider insurance for higher-value items like drums. We're not responsible for returns lost or damaged in transit back to us — without tracking there's no proof the return shipped.

Send returns only to the address we give you in the return authorization — it may not be the same as our mailing address.

How to start a return

1. Email us within 5 days of delivery at contact@tootagroup.com — include your order number and the reason.
2. We reply within 1 business day with a return authorization and the ship-to address.
3. Repack the product factory-sealed and unopened, and ship it with tracking.
4. After inspection we issue your refund to the original payment method.

Returns shipped without a return authorization may be refused at the dock.

Damaged or wrong item

If your order arrives damaged or we shipped the wrong product, email us within 5 days of delivery with photos of the item and the box. This one's on us: we send a replacement or a full refund — including the product and all shipping — and we cover any return shipping. No restocking games.

Government and contract orders

Government and contract purchases follow the terms of the contract, solicitation, or FAR clause that governs the order — not this policy. Have the contract number handy and contact us or call (848) 444-1195.

Not returnable

• Any opened, unsealed, dispensed, or used product (final sale).
• Products requested for return after the 5-day window.
• Custom, volume, or quoted orders placed through an RFQ — those follow their own quoted terms.
• Returns without a return authorization.

Questions before you order? Contact us — we answer within one business day. Questions about a return? Email contact@tootagroup.com.